Suspected Card Fraud
If our service partner suspects fraudulent activity on your debit card, you will be contacted in one of two ways:
Note: You will have the option to opt out of the SMS text alerts, once you receive your first text alert. In addition, calls and texts regarding suspected fraud will be from an (800) number and it is critical that you answer the call or read the text alerts to either confirm potential fraud, or confirm the charge and or charges are valid.
Dilley State Bank is pleased to introduce CardValet®, a mobile card management application that helps reduce account fraud by allowing cardholders to monitor accounts with their smartphone and control how, when and where their debit card is used.
CardValet was developed in partnership with Fiserv and is available in the Apple® App Store or Google® Play. Once CardValet is set up, cardholders have the ability to “turn off” their card when not in use, establish transaction spending limits and decline a transaction when the amount exceeds a predefined threshold.
Real-time smartphone alerts can be customized based on the types of information each cardholder would like to receive. For example, a cardholder can set up an alert to be notified when a card is used, when a transaction is approved and exceeds any of the permitted use policies, or when a card transaction has been attempted but has been declined based on the parameters established.
CardValet offers cardholders the capability of linking additional accounts to better monitor dependent spending. So, by using the GPS system in their smart phone, geographic use restrictions can be established for college students along with restrictions on merchant type and spending limits.
CardValet is ideal for users who want to actively manage their cards. CardValet’s approach to card management makes the user experience as easy as possible. We are excited to offer this tool to our cardholders! Not only is CardValet user-friendly and convenient, but it will aide in our continued efforts to prevent fraud and identity theft for our cardholders.
Download the App and protect yourself today!
Visa Purchase Alerts
You may also register to receive alerts on your debit card transactions processed in the Visa Network. Check your eligibility to register and review terms of service. Help prevent fraud and register your card today!
To report a lost or stolen debit card during normal hours of operation please call 830-965-1511. To report a lost or stolen debit card during non-banking hours or on a weekend or holiday please call 800-554-8969.
ATM and Card Safety tips from Visa
Protect yourself when visiting any ATM Machine and anytime you use your Visa Debit Card!