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Fraud Protection Information

Don't become the next victim!

Identity theft is the fastest growing criminal activity in the United States today. These crimes are committed when someone steals personal information such as your bank account number or Social Security number, then poses as you and takes funds from your account or runs up debt in your name, or both. However, there are ways to protect yourself from it happening to you. The first way is to understand how they are able to obtain your information.

Nine ways thieves steal your identity information:

  1. Snatching a victim's purse or wallet
  2. Stealing personal mail
  3. Dumpster diving
  4. Credit Bureau fraud
  5. Eavesdropping and shoulder surfing
  6. Skimming
  7. Household and computer burglary
  8. Pretexting, phishing, scamming and spoofing
  9. Family theft

Tips to minimize your risk for identity theft:

  • Don't give out your checking account, credit card, or Social Security number over the phone unless you initiate the call and know who you're dealing with.
  • Report lost of stolen checks immediately.
  • Store cancelled checks, and new checks, in a safe place.
  • Notify your financial institutions immediately if you receive a suspicious phone call from someone purporting to represent the institution and asking for account information "to verify a statement" or "award a prize."
  • Phishing involves sending customers a seemingly legitimate email request for account information, often under the guise of asking the customer to verify or reconfirm confidential personal information such as account numbers, social security numbers, passwords and other sensitive information. Don't respond to any emails that ask for your password, Social Security number or other personal information such as user credentials. Dilley State Bank will never request confidential information through email. Report any such request to us immediately by calling (830) 965-1511.
  • Guard your ATM Personal Identification number (PIN) and ATM receipts.

Check your credit

  • Order a copy of your credit report each year. The Fair and Accurate Credit Transactions Act (FACT Act) requires each of the nationwide consumer reporting companies to provide you with a free copy of your credit report, at your request, once every 12 months, from
  • Periodically contact the major credit bureaus to review your file and be sure the information is correct. For a small fee, you can obtain a copy of your credit report at any time. The three major credit bureaus are: Equifax (800) 685-1111; Experian (888) 397-3742; and TransUnion (800) 916-8800.
  • To report a lost or stolen debit card during normal hours of operation please call (830) 965-1511.
  • To report a lost or stolen debit card during non-banking hours or on a weekend or holiday please call (800) 554-8969.

The Security and Privacy of your payments are important. 

Protect your cards with your own personal password so only you can purchase with them online. It is easy, safe and free of charge. We at Dilley State Bank urge you to use your Visa debit card only on websites that have the Verified by Visa logo.

Please click here to register your card.

Verified by Visa

Visa Purchase Alerts

Visit today to register to receive alerts on your debit card transactions processed in the Visa Network. Check your eligibility to register and review terms of service. Help prevent fraud and register your card today!